When the story and the record do not add up.

Start with the claim you may rely on, then bring the supporting record into view.

CHECK A BILL — Do the charges match the statement, policy, estimate, or authorization?

REVIEW A DENIAL — Which reason was given, which rule controls, and which record is missing?

PRESERVE A REFUND PROMISE — What was promised, when, by whom, and what confirms completion?

CHECK AN AI ANSWER — Which part is supported by a primary source, and which part is inference or outdated?

ORGANIZE A NOTICE — What action is requested, what deadline is actually stated, and which document controls?

COMPARE A VENDOR CLAIM — Does the contract, specification, test, or service record support the statement?